‘Our vision is to enhance the health and wellbeing of our patients throughout all stages of life.’
Our Values: The 7 Cs
1) Commitment
We are committed to providing the highest quality of care utilising the resources we have available to us in the heart of the Alresford community. We aim to be at the forefront of modern general practice, offering a wide range of services and facilities in a clean, safe and welcoming environment. We are committed to creating a team which is passionate about this ethos and are well skilled to serve your needs.
2) Care
We put our patients and our community at the centre of everything we do. We care about our patients from ‘cradle to grave’ and aim to rise to the health and wellbeing challenges each stage of life brings. We aim to offer individualised and efficient care while being committed to keeping up to date with latest evidence so we can provide you with the best quality of care available to us.
3) Communication
We will treat you with compassion, listen to you, offer advice and at times challenge you to try to provide the best possible solutions to enhance your health. We will work with you to support you in making personalised decisions to improve your health. We will endeavour to keep you informed of our services via social media platforms, our website, in house noticed boards and through the community newsletter.
4) Confidentiality
We will work within ethical frameworks at all times through a policy of openness and transparency. We will foster a culture of inclusion and fairness and never discriminate against any individual or group, and we actively work to reduce health inequalities in our community. We will keep up to date with guidance on data protection and regularly review our procedures regarding this. Through regular staff training, named lead professionals and practice guidelines we ensure your medical information is kept confidentially within the guidance of the law.
5) Continuity
We recognise the value of continuity of care to identify illness early, optimally manage long term conditions and aid recovery after episodes of ill health. We strive to provide this continuity by identifying a named GP for every patient. Due to the challenges in primary care, we have created a multi-professional team. Through continued excellent team communication, we ensure relevant information is passed on and shared to maintain continuity of care.
6) Change
We are committed to embracing change while maintaining our vision. Primary Care has been under pressure for decades and, with inadequate investment into the future generation, this undoubtedly impacts on how effectively general practice can provide care. We remain dedicated to our workplace, work force and local community in continuing to provide the best care we can in an ever-changing environment. Our staff are well trained to direct you to health care professionals or community services appropriate for your problem. We maintain an excellent relationship with our local pharmacy and are able to access MSK specialists and acute optician services to benefit our patient population. We are passionate about teaching and are a training practice with the aim of being a centre of excellence for the new generation of GPs, clinical practitioners and nurses.
7) Culture
We are passionate to offer all of our patients a positive experience of care. We recognise, despite our best intentions, we may not always get it right. If this happens, we will be open and honest, offering an apology and endeavour to learn from our mistakes, making changes where we can. We encourage feedback through various channels (NHS website, patient surveys, verbal feedback and via social media) and we can direct you to our formal complaints process. We have a culture to learn from our mistakes and ensure to protect patients and our staff from avoidable harm.
Please help us to help you by:
• Being respectful of our staff, they always try to do their best for you.
• Keep your appointment, or let us know as soon as possible if you are unable to attend.
• Only use the out-of-hours services for urgent conditions which can’t wait until the next day or until after the weekend.
• Let us know if you have any suggestions or cause for complaint as soon as possible.
• Please also let us know when we have done well.