News:

Out of Hours
Outside surgery hours urgent medical care is provided by West Hampshire Out of Hours Service. The service is available by phoning on 0844 811 3060.

Home Visits
If you are too ill to attend the surgery please phone the surgery before 10am and be prepared to give some details of your condition. You may be asked to speak to our trained nurses to assess your needs.

Appointments
Please telephone or call in to make an appointment. If you would like to see a specific doctor please let the receptionists know, alternatively you will be offered an appointment with the first available doctor.

Patient Rights

You are entitled to the following:

  • To be registered with a General Practitioner;
  • To a simple health check if you are a new patient
  • To privacy and confidentiality
  • To courtesy from our staff
  • To be seen within 2 days for a routine appointment and within 12 hours for an emergency appointment, provided that no doctor is specified;
  • To be seen within 30 minutes of you appointment time. If for any reason you cannot be seen within this time a clear explanation will be given;
  • To emergency care at any time, through the practice, the ambulance service and the hospital accident and emergency departments;
  • To be referred to a consultant when your GP thinks it necessary and to be referred for a second opinion if both you and your GP agree that this is desirable;
  • To expect the your medicines will be reviewed regularly if you are receiving repeat prescriptions;
  • To be given a clear explanation of any treatment proposed including any risks and any alternatives;
  • To have access to your written and computerised health records (within the limitations of the law and written after 1st November 1991), safe in the knowledge that anyone working in the NHS is under a legal obligation to keep the contents confidential;
  • To choose whether or not you wish to take part in medical research or medical student training;
  • To the right to make suggestions about the surgery and its services and to a copy of the practice brochure;
  • To contact the practice manager or any of the doctors if you are dissatisfied with, or have a query about any aspect of your care.

Patient Responsibilities

We ask you to:
  • Arrive on time for your appointment and to inform the practice in good time if you cannot make your appointment or your appointment is no longer necessary;
  • Not to request home visits unless absolutely necessary and whenever possible to contact the Surgery by 10am;
  • To use the out of hours service responsibly, by not calling for routine treatment or advice;
  • To be reasonable in not requesting repeat prescriptions at short notice;
  • Not to expect several members of the family to be seen in a single appointment. Re-register with you local surgery if you move outside our catchment area.

Surgery Rights

  • Patients acting in an abusive or violent manner will be removed from the list. The practice also has the right to remove patients from its list where a patient behaves in an unacceptable manner and continues to do so after receiving a written warning.